Shipping Policy

Last updated: October 17, 2026

Thank you for shopping with PAVENTO.

We are committed to providing a transparent, reliable, and convenient shopping experience. This Shipping Policy explains how orders are processed, where we deliver, how shipping charges are calculated, and what you can expect after placing an order.

1. Order Processing

Orders are processed after payment confirmation and are prepared for shipment according to the availability and fulfillment requirements of each product.

Processing times may vary depending on the product, fulfillment location, and supplier.

Estimated processing and delivery information will be provided on the relevant product page or during checkout, as applicable.

Orders placed during weekends or public holidays may begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email where supported by our fulfillment system.

2. Shipping Destinations

PAVENTO is preparing to serve customers in selected European Union countries and the United States.

Shipping availability depends on the product, supplier, fulfillment location, and delivery destination.

The countries and regions currently available for delivery will be displayed during checkout.

If your destination is not available at checkout, please contact us at mkulic2906@gmail.com before placing an order.

We reserve the right to limit delivery to specific countries or regions where necessary, subject to applicable law and our obligations for existing orders.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout or communicated before purchase.

Delivery estimates may include:

• Order processing and preparation.

• Handling by the fulfillment partner.

• Transportation and delivery by the carrier.

• Customs processing, where applicable.

Delivery estimates are not guaranteed arrival dates unless expressly stated otherwise.

We will inform customers of material delays where required and comply with applicable consumer rights concerning delivery deadlines and non-delivery.

For eligible EU consumer purchases, goods must generally be delivered within the agreed period or, where no delivery period has been agreed, within 30 days of the contract's conclusion, subject to applicable law.

4. Shipping Costs

Shipping charges are displayed during checkout before you confirm and pay for your order.

Shipping costs may vary depending on:

• Delivery country or region.

• Product size and weight.

• Fulfillment location.

• Shipping method.

• Number of shipments required.

If free shipping is available for a particular order, this will be clearly indicated at checkout.

We do not guarantee free shipping for all orders or destinations.

5. Multiple Shipments

Some products may be fulfilled by different suppliers or shipped from different fulfillment locations.

As a result, an order containing multiple products may arrive in separate packages and on different dates.

Where available, separate tracking information will be provided for each shipment.

Any applicable shipping charges will be disclosed as required before the customer places the order.

6. Customs Duties, Taxes, and International Shipments

International orders may be subject to customs procedures, import duties, taxes, or carrier handling fees depending on the destination and shipping origin.

Applicable taxes and shipping charges collected by PAVENTO will be shown during checkout.

Where additional import charges may be payable upon delivery, this will be communicated before purchase as required by applicable law.

Whether import duties and taxes are prepaid or payable upon delivery depends on the shipping arrangement and the information provided at checkout.

Customers will not be charged undisclosed additional fees by PAVENTO.

Any responsibility for customs duties, import taxes, and other import-related charges will be determined by the applicable shipping terms and consumer protection laws.

Customs processing may affect delivery times.

7. Order Tracking

Where a tracked shipping service is available, tracking details will be sent to the email address provided at checkout after the order has been dispatched.

Tracking information may take some time to become available or update in the carrier's system.

If tracking information is unavailable or appears incorrect, please contact our customer support team.

8. Delivery Address

Customers should provide a complete and accurate delivery address during checkout.

Please review your shipping information carefully before placing an order.

If you notice an error, contact us as soon as possible at mkulic2906@gmail.com.

We will attempt to correct the information before shipment where possible, but changes cannot always be made once an order has entered fulfillment or transit.

Any additional shipping charges arising from an incorrect address will be handled in accordance with applicable law and the circumstances of the order.

9. Lost, Delayed, or Undelivered Orders

If your order is significantly delayed, appears lost, or has not arrived within the applicable delivery period, please contact us.

Email: mkulic2906@gmail.com

Please include your order number and relevant delivery details.

We will investigate the issue with the fulfillment partner or shipping carrier and provide an appropriate resolution in accordance with applicable law.

Depending on the circumstances and your legal rights, this may include replacement, cancellation, or a refund.

We remain responsible for our obligations as the seller, even where third-party suppliers or carriers assist with fulfillment.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible.

When available, include:

• Your order number.

• A description of the issue.

• Photographs of the affected product or packaging.

We will review the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

This may include a replacement, repair, refund, or another legally required remedy.

Your statutory consumer rights remain unaffected.

11. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible.

We will try to accommodate changes before fulfillment or dispatch, where operationally possible.

Once an order has been shipped, changes to the delivery details or cancellation of shipment may no longer be possible.

However, customers retain any applicable statutory withdrawal, cancellation, and refund rights.

Please refer to our Return & Refund Policy for additional information.

12. Returns and Refunds

Shipping-related returns, cancellations, and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws.

Please review our Return & Refund Policy for details about eligibility, return procedures, shipping costs for returns, and reimbursements.

Where mandatory consumer protection laws provide additional rights, those rights prevail.

13. Contact Information

If you have questions about shipping, delivery availability, order tracking, or an existing order, please contact:

PAVENTO Customer Support

Email: mkulic2906@gmail.com

Website: https://paventopets.com

We aim to assist customers promptly and provide clear information about their orders.

This Shipping Policy is subject to applicable consumer protection laws. Nothing in this policy limits or excludes mandatory statutory consumer rights.