Terms of Service

Last updated: October 17, 2026

Welcome to PAVENTO!

These Terms of Service (“Terms”) govern your access to and use of our website, https://paventopets.com, and your purchase of products offered through our online store.

Throughout these Terms, “PAVENTO,” “we,” “us,” and “our” refer to the business identified in Section 1 below.

By using our website or placing an order, you acknowledge these Terms. Nothing in these Terms limits or excludes any mandatory consumer rights provided by applicable law.

1. Business Information

PAVENTO is an online pet lifestyle store offering carefully selected accessories and everyday essentials for dogs and their owners.

Website: https://paventopets.com

Customer support: mkulic2906@gmail.com

Legal business name: [INSERT REGISTERED BUSINESS NAME]

Registered business address: [INSERT BUSINESS ADDRESS]

Business registration number: [INSERT IF APPLICABLE]

VAT identification number: [INSERT IF APPLICABLE]

Customer service telephone: [INSERT BUSINESS PHONE NUMBER]

The legal entity identified above is the seller responsible for orders placed through this website.

2. Our Products

PAVENTO offers a selection of pet lifestyle products, including accessories for walking, travel, feeding, grooming, play, and everyday comfort.

We aim to provide accurate product descriptions, images, dimensions, materials, and other relevant information.

Product colors and appearance may vary slightly depending on screen settings and lighting.

We reserve the right to update our product selection and correct inaccurate information. Such corrections will not reduce any rights customers have under applicable law.

Product availability may change, and certain products may be offered only in selected countries.

3. Orders and Acceptance

By placing an order, you agree to provide accurate contact, delivery, and payment information.

After checkout, you may receive an automated order confirmation acknowledging that we have received your order.

A contract of sale is formed in accordance with the applicable checkout process and consumer law.

If we cannot fulfill an order because a product is unavailable, a delivery destination is unsupported, or another legitimate issue prevents fulfillment, we will contact you and provide an appropriate refund where payment has already been collected.

We will not substitute a materially different product without your agreement.

4. Pricing and Payments

All prices are displayed in the currency indicated on our website or at checkout.

The final price, including applicable taxes, shipping charges, and other charges collected by us, will be disclosed before you confirm your purchase.

Available payment methods are displayed during checkout.

Payments are processed through Shopify and the payment providers enabled for our store.

We do not guarantee that every payment method is available in every country.

If an obvious pricing error occurs, we may contact you before accepting or fulfilling the affected order. Where an order cannot lawfully proceed at the displayed price, any payment already collected will be refunded.

Mandatory consumer rights are not affected.

5. Shipping and Delivery

We intend to serve customers in selected European Union countries and the United States, subject to shipping availability.

Available shipping destinations, charges, and delivery estimates will be displayed during checkout or otherwise provided before purchase.

Estimated delivery periods may include order processing and shipping transit times.

Some products may be fulfilled by third-party suppliers or logistics partners.

Orders containing multiple products may arrive in separate shipments.

If a shipment is delayed, lost, or cannot be delivered, please contact us.

We will handle delivery issues in accordance with applicable consumer protection laws and our Shipping Policy.

We do not exclude responsibility for delivery obligations imposed on us by law.

6. International Orders

International shipments may be subject to customs procedures, import duties, or taxes.

Where additional charges may apply, we will provide the information required by applicable law before purchase.

Responsibility for import charges will depend on the destination, shipping arrangement, and information disclosed at checkout.

For questions about international delivery, contact mkulic2906@gmail.com.

7. Returns, Refunds, and Cancellations

Our Return & Refund Policy explains our standard return procedure and how customers can request cancellations or refunds.

We generally accept eligible standard return requests within 14 days after delivery, subject to the applicable policy and consumer law.

Customers in the European Union may have statutory withdrawal rights, including the right to withdraw from eligible online purchases within 14 days without providing a reason.

Additional rights apply where goods are defective, damaged, incorrectly supplied, or otherwise do not conform to the sales contract.

Please review our Return & Refund Policy for more information.

Nothing in these Terms restricts mandatory statutory consumer rights.

8. Product Use and Safety

Customers should follow the instructions, care information, size guidance, and safety warnings provided with each product.

Pet accessories should be selected according to the animal's size, needs, and intended use.

Pet owners should supervise their animals when appropriate, particularly when using toys or unfamiliar accessories.

If a product appears damaged or unsafe, discontinue use and contact us.

We will comply with applicable product safety obligations, including obligations relating to defective or unsafe products.

These Terms do not exclude or limit liability that cannot lawfully be excluded.

9. Website Accounts

Some features of our online store may require or allow a customer account.

You are responsible for providing accurate account information and protecting your login credentials.

Please notify us if you suspect unauthorized access to your account.

We may restrict access in cases of fraud, security threats, or misuse, subject to applicable law.

10. Intellectual Property

Website content, including our original text, graphics, design elements, photographs, and branding, is protected by applicable intellectual property laws where relevant rights exist.

Content belonging to third parties remains the property of its respective owners.

You may use our website for lawful personal shopping and informational purposes.

You may not reproduce or commercially exploit protected website content without appropriate authorization.

11. Acceptable Website Use

You agree not to:

• Use our website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to our systems or customer information.

• Introduce malicious software or interfere with website security.

• Misuse checkout, payment, or account functionality.

• Infringe the rights of other users or third parties.

We may take proportionate action to protect our website and customers from misuse.

12. Third-Party Services

Our online store is powered by Shopify and may use third-party services for payments, shipping, analytics, email communications, and other operational functions.

These services may have their own terms and privacy notices.

We remain responsible for our obligations as the seller, including obligations imposed by applicable consumer law.

Third-party fulfillment does not remove any mandatory rights you have against PAVENTO.

13. Privacy and Personal Data

We respect the privacy of our customers.

Information collected through our website may include contact details, delivery information, order details, and other information necessary to provide our services.

Our collection, use, and disclosure of personal data are explained in our Privacy Policy.

Where applicable, we process personal data in accordance with relevant privacy and data protection legislation, including the European Union's General Data Protection Regulation (GDPR).

Please refer to our Privacy Policy for further details.

14. Customer Communications

By providing your email address when placing an order, you agree that we may send communications necessary to process and fulfill that order.

Marketing messages will only be sent where permitted by applicable law and subject to the relevant consent or opt-out requirements.

You can contact us at mkulic2906@gmail.com with questions about communications.

15. Website Availability and Information

We make reasonable efforts to maintain an accessible and functional online store.

Occasional maintenance, technical issues, or interruptions may affect website availability.

We may update website content and features over time.

Nothing in this section affects rights arising from an accepted order or mandatory legal obligations.

16. Liability

We are responsible for our obligations under applicable law, including mandatory consumer protection and product liability requirements.

To the extent permitted by applicable law, we are not responsible for losses resulting solely from misuse of the website or products contrary to clear instructions.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, or any other liability that cannot lawfully be excluded or limited.

Your statutory rights remain unaffected.

17. Changes to These Terms

We may update these Terms to reflect changes in our operations, products, services, or applicable legal requirements.

The updated Terms will be published on this website with a revised date.

Changes will not retroactively reduce rights arising from orders already placed, except where permitted by applicable law.

18. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating PAVENTO, subject to mandatory consumer protection provisions.

Where consumers are entitled to protections under the laws of their country of habitual residence, these Terms do not deprive them of those protections.

Any disputes will be handled in accordance with applicable law, including mandatory rules concerning consumer jurisdiction and legal remedies.

19. Contact Information

If you have any questions about these Terms, an order, or our services, please contact:

PAVENTO Customer Support

Email: mkulic2906@gmail.com

Website: https://paventopets.com

We aim to respond to customer inquiries fairly and professionally.

These Terms are intended to provide transparent information about our store and do not replace any mandatory rights or protections available under applicable law.